Q: Who are the NBCS?
The National Business Crime Solution is an organisation that provides civil recovery support to our members to identify and mitigate risk to their business, colleagues & customers.
Q: Why are you contacting me on behalf of a retailer?
We act on behalf of our members, when requested by them, to conduct recovery of funds through official civil recovery mechanisms.
You may have received correspondence from us, which outlines the date the incident occurred, the reason why the claim has been issued and the amount owed.
Q: What do I do now?
Details of how to address this claim are contained within the letter.
Q: Legal Advice
You are advised to seek independent legal advice from a solicitor or organisation such as the Citizen’s Advice Bureau should you be in any doubt at all as to your legal position.
Q: What if I disagree with the contents of the letter?
Where there is any refusal of the claim, you will need to submit a full, detailed defence via legalservices@nationalbusinesscrimesolution.com along with your internal reference number which can be found within the email/letter. Once any defence is received further investigation will take place.
While there may be extenuating circumstances involved, evidence will be required. We understand the challenges some may face and evidence of such may be taken into consideration.
Q: Have I received a scam email requesting money?
We will only ever contact you from the following email address legalservices@nationalbusinesscrimesolution.com with reference to your case. If you are unsure, please contact the above email and quote your reference number and we will be able to investigate this further for you.
Q: Why are there extra costs attached and not just the theft/refund value?
The claim includes the expense and disruption the claim has had on our members including time, investigation, administrative costs, and security costs.
Any returns made during the period of your case being passed over to us, you will still be liable for the fees associated with your case and we cannot close this until payment has been made.
Q: Will this situation affect my credit rating?
In some circumstances this is a possibility. It is vital that you seek independent legal advice as early as possible and resolve this situation.
I need more time to pay
Upon a request to legalservices@nationalbusinesscrimesolution.com, you will need to advise us of a valid reason or mitigating circumstances and we will get back to you.
I require a payment plan
Upon a request to legalservices@nationalbusinesscrimesolution.com, we will provide you with an income and expenditure form. You will be required to fill this out, and we can then assist you further with setting up a plan.
I have emailed you and I haven’t had a response
You are advised to seek independent legal advice from a solicitor or organisation such as the Citizen’s Advice Bureau should you be in any doubt at all as to your legal position.
Q: Police were not involved, so why am I receiving a letter from you?
In some instances, the police may or may not have been involved but this does not prevent a civil claim being issued.
Q: I was refunded by customer service, so why am I receiving a letter from you?
At times, our members’ customer service department will have issued a refund in good faith including but not limited to goods that were lost in transit, damaged or being returned. Upon investigation later by our members loss prevention and fraud department, if this refund is deemed fraudulent, our member will pass the details over to us to start the civil recovery process.
Q: I was refunded by the bank, so why am I receiving a letter from you?
While the refund (chargeback) was issued by the bank, this is then deducted from our member. Due to an investigation into this refund and outstanding evidence, our member is recouping the losses from the fraudulent claim.
I have made payment, but I have received further correspondence
There may be a time when payment has been made yet you receive further correspondence from us. While we try and make this happen as little as possible, at times payments take longer than we expect to be registered and therefore, this means further communication may be sent. If this happens, please email us along with your internal reference number and we will assist you further.
If you have not added your internal reference number to the payment, it may have not been allocated to your case and you may still receive civil recovery emails and letters for payment. If this happens, please email us along with your internal reference number and we will assist you further.
This is harassment
The NBCS and our member have no intention of causing harassment to anybody.
We have made contact with you to advise you of our member claim to protect their business from theft and fraud. While ‘harassment’ is defined in the Protection from Harassment Act 1997, the Act provides a defence for a person charged with an offence under this, to show that the course of conduct was pursued for the purpose of preventing or detecting crime.
Q: How did you obtain my personal data?
Our member has provided the data to us for the purposes of recovering a civil debt that they believe is owed to them by you. As a result, and to facilitate us recovering this debt, they provide us with limited personal data to enable us to make reasonable efforts to recover that debt.
The data that they provide to us can include:
• Name
• Email address
• Postal address
• Telephone number
For further information see our Privacy Policy here.
I want you to provide me access to/a copy of my personal data.
You have a right to know what personal data is processed by us as part of your relationship with our members. As per above we only process a limited amount of personal data as a data controller. If you require any other data relating to your account or any other information held by our member, you will need to contact them as a separate data controller.
