Fraud and Cyber-Crime are now the most experienced offences worldwide.

It’s no surprise how common claims fraud has become with the ability to act anonymously online, abuse internet purchasing loopholes, and easily raise first chargebacks at the touch of your fingertips in the comfort of your own home.

Since the pandemic, online retailers have seen a surge in online claims and returns fraud which has been obstructing business growth and profitability; putting extra demand on organisation’s resources.

How we can help

We have created Claims Detect Online International; a data sharing platform which improves the distribution of intelligence to businesses and helps them to effectively tackle the threat of claims and suspicious returns fraud.

We believe with the right level of collaboration and intelligence sharing; businesses can work together to improve how they reduce the growing impact of fraud and cyber-crime.

By gathering and sharing accurate data, retailers can see whether their responses are sufficient enough and gain insight into how they might adjust their loss prevention strategy.

The collaborative nature of the platform helps to build a clearer and broader picture and it gives you an industry insight into what claims are on the horizon, allowing you to be prepared and prevent these from affecting your business.

How it works

Claims Detect Online International uses pattern-matching software that sequences and analyses data and delivers real time alerts to users.

Businesses anonymously upload relevant data and receive insights about persistent online offenders. They can then benchmark their approach to tackling fraud based on information shared by similar member organisations.

We add further intelligence from our existing data library, which can further highlight persistent offenders and contribute to police investigations.

We co-ordinate action between the police and affected businesses by bringing all the relevant data together into one place.

The result is a more robust prevention strategy, using clearly identified current trends and hotspots.

Our in-house Civil Recovery Service also offers businesses a way to recoup those lost chargebacks or fraudulently obtained refunds from first party claims or suspicious returns.

Proof of concept

Claims Detect Online International was built using tested and proven methods, following a development phase which delivered fantastic results.

The ‘proof of concept’ saw six large online retailers share business data over a three-month duration.

The results were outstanding. By cross-matching approximately 75,000 lines of data, more than three million pounds of potentially fraudulent claims were uncovered.

Join us

We are now inviting business owners to join our campaign and help us tackle business crime together.

Is your current method of responding to the threat of claims and returns fraud sufficient?

If not, or you’d like to discuss it further, our qualified fraud consultancy personnel can help you refine your approach.

We will help you:

  • Understand the type of fraud you will encounter
  • Build an in-depth picture of the effectiveness of your current setup
  • See where you are preventing sales through false positives and incorrect rules
  • Learn by using your false negatives in allowing transactions that should have been prevented

We are currently offering a guaranteed ROI before signing up to Claims Detect Online International – For more information, email us at