“As members of claims detect online, we have seen huge success from using this platform especially since covid & the cost-of-living crisis. Being implemented at CS level, our agents will manually input all our claim’s data into the platform along with suspect returns to cross match those persistent offenders. Taking less than a minute, our agents can quickly make decisions based on the information in front of them. Currently as it stands, we have an ROI that is not less than £250K PA based on a conservative and deliberately prudent calculation.
We have also decided to use their in-house civil recovery to recoup any losses we have occurred, either due to orders being refunded and then appearing to be a fraudulent claim or chargebacks which we have lost. Our success rate is notably higher than any other Civil Recovery platforms we have used and the rate of respondents paying in full upon receipt of initial comms from the NBCS is also much higher. What once started as a proof-of-concept piece of work for us from the platform, has now turned into a valuable revenue stream for us to recoup fraudulently gained losses. Whereas once internet chatter was a “how-to” guide to defraud us; is now chatter about how we will come looking to recoup these fraudulently gained losses.”
Online Fashion Retailer